FAQ
Straight answers about using izow.
Plans, packages, groups, branding, reminders, payments, security, and the details coaches usually want to understand before getting started.
Getting started and plans
Choosing the right way to start.
Who is izow designed for?
izow is designed for independent coaches and instructors who manage clients or students, private appointments or group classes, packages, payments, branded client follow-up, and business finances.
Is the Free plan really free?
Yes. Every account begins with 30 days of complimentary Pro access. After that, you can continue on the Free plan with up to 3 active students and core management tools.
Do I need a credit card to create a Free account?
No. The 30 days of complimentary Pro access require no credit card, do not start a subscription, and will not charge you automatically.
What happens after the 30 complimentary Pro days?
If you have not subscribed, your account moves to Free and Pro-only tools lock. If you have more than 3 active students, you choose which 3 remain active; every other student and all associated records remain safely archived.
What happens when I reach 3 active students?
Your existing information stays in your account. You will need Pro before adding another active student. Pro supports unlimited active students.
Does izow work on phones and computers?
Yes. Use the same izow account in the iPhone and Android apps or from supported phone, tablet, and desktop web browsers.
Is there an iPhone app?
Yes. izow is available for iPhone and Android, with the same account also available through supported web browsers.
Using izow
Clients, packages, groups, branding, reminders, and security.
Can I use Clients and Sessions instead of Students and Lessons?
Yes. Choose Clients or Students and Sessions or Lessons during onboarding or later in Settings. izow applies the selected wording across the app and shared client pages.
How do lesson packages and credits work?
Choose session-count or coaching-time tracking for a new package. Record what the client purchased, then complete appointments as they happen. izow keeps remaining sessions or time, package rates, payments, and the open balance connected.
Can I manage group classes?
Yes. Create a group, enroll clients, schedule recurring class occurrences, record attendance, sell group packages, collect payments, and review each member’s remaining group balance.
Does izow replace my regular calendar?
izow provides private and group scheduling, recurring and multi-day appointments, 15-minute time choices, history, conflict warnings, and optional mobile reminders. You can also share a public booking link, but every client request stays pending until you approve it. izow does not currently provide client messaging or Google and Apple Calendar synchronization.
What are coach reminders?
In the iPhone and Android apps, coaches can optionally receive on-device reminders for upcoming appointments, low package balances, and unpaid purchases. Browser notifications and automated messages to clients are not currently offered.
What can I customize with Business Branding?
Pro coaches can add a business name, logo, receipt colors, website, email, phone, and address to client-facing package receipts. A full receipt preview shows the result before saving, and you can return to the izow default anytime.
Can I import my existing students?
Yes. The universal CSV importer accepts contact exports and spreadsheets. Map the source columns, review valid and invalid rows, and import supported names, email addresses, phone numbers, and contact details. Free accounts remain subject to the three-active-person limit.
Can I export my records?
Pro includes CSV exports for income, expenses, and tax summaries. Student and lesson records do not currently have a bulk export tool.
How is student information protected?
izow uses service providers including Supabase for authentication and database services. Access is tied to your account, and reasonable administrative, technical, and organizational safeguards are used. No electronic system can guarantee absolute security, so coaches should also protect their passwords and devices.
Can I cancel Pro anytime?
Yes. You can cancel a paid subscription anytime. Pro access continues through the end of the current paid billing period.
Payments: manual, Stripe, and Square
Getting paid and keeping balances accurate.
izow connects payment records to students, lesson packages, open balances, and business income.
What payment options does izow support?
Stripe and Square are optional. You can record money collected elsewhere, accept online payments through your own Stripe account, or collect eligible in-person payments through Square. Stripe and Square are independent connections.
Can students or parents pay online?
Yes. Pro coaches can connect Stripe and create a secure link for a full open balance or a fixed plan of 2–12 monthly payments. Eligible checkout methods can include cards, Apple Pay, Google Pay, Link, Cash App Pay, Klarna, and supported bank-payment methods.
Who receives the payment?
The coach receives processed payments through the connected Stripe or Square account and remains the seller and service provider for the coaching service.
Does izow take a percentage of lesson payments?
No. izow does not currently take a commission from coaching payments. Stripe or Square may charge standard processing fees.
Does izow hold funds or approve payouts?
No. Stripe or Square manages payment processing and payouts through the coach's connected account. izow does not hold coach funds or manually approve payouts.
Which payments can I record manually?
Record cash, check, Venmo, Zelle, Cash App, PayPal, Square, bank transfer or ACH, card, GoCardless, or other payments collected outside izow so balances and income stay organized.
How do Square in-person payments work?
Pro coaches can use the Square Point of Sale app, Tap to Pay on a supported phone, a Square Reader, or a paired Square Terminal. Compatible hardware, location, currency, account eligibility, and Square processing fees may apply.
Does izow store full card numbers?
No. Students and parents pay through Stripe's secure payment page. Stripe processes the card details while izow records the confirmed payment information.
What happens after a Stripe payment?
After Stripe confirms a payment, izow records it against the correct student and lesson package, updates payment history and the remaining balance, and includes it in income records.
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