Privacy Policy

We use information to:

• Provide, maintain, secure, and improve the Service.
• Authenticate users and prevent fraud, abuse, and unauthorized access.
• Process subscriptions and facilitate payment features through Stripe.
• Send account, billing, security, product, and service-related communications.
• Respond to customer support requests.
• Comply with applicable laws, enforce our Terms, and protect izow, our users, and others.

Coaches control the student information they enter into izow. With respect to that information, izow acts as a service provider and processes student information on the coach's behalf in order to provide the Service.

Coaches are responsible for ensuring they have an appropriate legal basis for collecting and using student information, providing any required privacy notices, and obtaining any necessary consent, including when working with minor students.

Coaches should enter only information reasonably necessary to manage their coaching business. izow should not be used to store medical records, government-issued identification numbers, financial account credentials, or other highly sensitive personal information.

We may disclose information in the following circumstances:

izow does not sell personal information or share personal information for cross-context behavioral advertising.

Payment processing and connected-account onboarding are provided by Stripe under Stripe's own terms and privacy policy. izow receives only the information necessary to operate payment features and does not receive or store complete payment card or bank account numbers.

We and our service providers may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, improve performance, analyze usage, maintain security, and enhance the Service. You can control certain cookie settings through your browser, although disabling cookies may affect how the Service functions.

We retain information while your account is active and as reasonably necessary to provide the Service, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements.

If you request deletion of your account or personal information, we will delete or anonymize information as required by applicable law unless we are required or permitted to retain certain information for legal, regulatory, accounting, or legitimate business purposes.

Some information may remain in secure backups or transaction logs for a limited period after deletion.

Coaches are responsible for managing the retention of student information stored within their accounts.

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your password and promptly notifying us of any suspected unauthorized access to your account.

You may review and update certain information through the Service.

You may also request access to, correction of, deletion of, or a copy of your personal information by contacting us at support@izow.app. We may need to verify your identity before fulfilling your request.

Depending on where you live, you may have additional privacy rights under applicable law. Virginia residents may also have the right to appeal a decision regarding a privacy request.

The Service is operated from the United States. If you access the Service from another country, you understand that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your jurisdiction.

izow is a business tool intended for adults and is not directed to children under the age of 13.

Children may not create izow accounts.

If a coach enters information about a minor student, the coach is responsible for obtaining any consent required from a parent or guardian before using the Service.

If you believe a child has submitted information directly to izow without authorization, please contact us so we can investigate and take appropriate action.

We may update this Privacy Policy from time to time as the Service evolves.

If we make material changes, we may provide additional notice where appropriate. The updated Privacy Policy will always include a revised Effective Date.

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:

support@izow.app

izow is operated by Izow, LLC, a Virginia limited liability company.