Refund Policy

Web subscriptions are offered on monthly and annual billing periods and are charged in advance through izow's web billing provider.

You may manage or cancel a web subscription from Plan & Billing in your izow account. Cancellation stops the subscription from renewing. The billing portal will show when the cancellation takes effect.

If cancellation is scheduled for the end of the current billing period, Pro access continues until that period ends. Canceling does not automatically refund charges already paid.

Monthly and annual subscription payments are generally nonrefundable after the billing period begins, and izow does not provide prorated refunds for unused time, except where required by law.

Annual subscribers should cancel before the next annual renewal date to prevent another annual charge. Monthly subscribers should cancel before the next monthly renewal date to prevent another monthly charge.

If you believe a web subscription charge was made in error, was duplicated, or does not match the plan you selected, contact support@izow.app.

Include the email address used for your izow account, the charge date, and a description of the issue. Do not email passwords, full card numbers, or bank account credentials.

We will review web billing questions individually. Nothing in this policy limits refund or cancellation rights that cannot be excluded under applicable law.

Subscriptions purchased through Apple are billed and managed by Apple under Apple's terms and policies. Izow, LLC cannot directly issue refunds for purchases billed by Apple.

You can manage or cancel an Apple subscription through your Apple Account subscription settings. Refund eligibility is determined by Apple and may vary by country or region.

To request an Apple refund, visit reportaproblem.apple.com, sign in with the Apple Account used for the purchase, and follow Apple's refund-request process.

The Free plan has no subscription charge and therefore has no subscription payment to refund.

izow does not currently advertise a paid trial. If a trial is offered in the future, its length, conversion date, and billing terms will be shown before enrollment.

Coaches may use izow to track coaching-service payments or create payment links through their connected Stripe accounts. The coach is the seller and service provider for those transactions.

Questions, cancellations, refunds, disputes, and chargebacks involving a lesson or coaching package must be handled between the coach and the student or parent, subject to the coach's policies and applicable law.

• Check whether the charge came from izow web billing or Apple.
• Confirm the account email and charge date.
• Do not send sensitive payment credentials by email.

For questions about a web subscription or this policy, email support@izow.app.