Refund Policy

Web subscriptions are offered on monthly and annual billing periods and are charged in advance through izow's web billing provider.

You may manage or cancel a web subscription from Plan & Billing in your izow account. Cancellation stops the subscription from renewing. The billing portal will show when the cancellation takes effect.

If cancellation is scheduled for the end of the current billing period, Pro access continues until that period ends. Canceling does not automatically refund charges already paid.

Monthly izow Pro subscriptions renew automatically at the price shown at checkout until canceled.

Cancel before your next monthly renewal date to prevent the next charge. Monthly payments are non-refundable once charged, and izow does not provide prorated refunds for unused time, except where required by law or for confirmed billing errors.

Annual izow Pro subscriptions renew automatically at the price shown at checkout until canceled.

You may request a refund within fourteen (14) calendar days after the initial annual purchase or an annual renewal. Requests received after that period are not eligible for a refund, except where required by law or for confirmed billing errors.

Cancel before your next annual renewal date to prevent the next charge.

Email support@izow.app from the email address associated with your izow account. Include the account email, charge date, and reason for the request.

Approved refunds are returned to the original payment method. Processing time may depend on your bank or card issuer. Pro access may end when a full refund is issued.

If you believe a web subscription charge was made in error, was duplicated, or does not match the plan you selected, contact support@izow.app.

Include the email address used for your izow account, the charge date, and a description of the issue. Do not email passwords, full card numbers, or bank account credentials.

We will review web billing questions individually. Nothing in this policy limits refund or cancellation rights that cannot be excluded under applicable law.

Subscriptions purchased through Apple are billed and managed by Apple under Apple's terms and policies. Izow, LLC cannot directly issue refunds for purchases billed by Apple.

You can manage or cancel an Apple subscription through your Apple Account subscription settings. Refund eligibility is determined by Apple and may vary by country or region.

To request an Apple refund, visit reportaproblem.apple.com, sign in with the Apple Account used for the purchase, and follow Apple's refund-request process.

Subscriptions purchased through Google Play are billed and managed by Google under Google Play's terms and procedures. Refund eligibility may depend on the timing of the request, the reason, and your country or region.

You can manage or cancel a Google Play subscription in Google Play under Payments & subscriptions. Uninstalling izow does not cancel the subscription.

To request a Google Play refund, use Google Play's refund-request process. If Google directs you to the developer or more than 48 hours have passed, contact support@izow.app and include the account email, order number, and charge date.

The Free plan has no subscription charge and therefore has no subscription payment to refund.

New accounts receive 30 days of complimentary Pro access without a payment method. This access does not enroll the user in a subscription, does not convert automatically, and creates no charge to refund when it ends.

A paid subscription begins only after the user explicitly chooses a monthly or annual plan and confirms the purchase through izow web billing, Apple, or Google Play.

Coaches may use izow to track coaching-service payments or create payment links through their connected Stripe accounts. The coach is the seller and service provider for those transactions.

Questions, cancellations, refunds, disputes, and chargebacks involving a lesson or coaching package must be handled between the coach and the student or parent, subject to the coach's policies and applicable law.

• Check whether the charge came from izow web billing, Apple, or Google Play.
• Confirm the account email and charge date.
• Do not send sensitive payment credentials by email.

For questions about a web subscription or this policy, email support@izow.app.