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Support

Contact izow Support

Need help? Email us from the email address associated with your izow account and include a brief description of the issue.

Email Support

We typically respond within two business days.

Common Help Topics

Signing In or Resetting Your Password

Open password reset and enter the email address associated with your account.

If you don't receive the reset email within a few minutes, check your spam or junk folder.

Importing Clients or Students from CSV

Open Clients or Students, choose Import CSV, and select a real .csv file rather than a Numbers or Excel workbook.

Map the source columns, review valid and invalid rows, then import the supported contacts. Free accounts can keep up to 3 people active.

Sharing Availability and Reviewing Booking Requests

Open Settings → Availability & Booking to set weekly hours, appointment length, notice, booking window, timezone, and blocked dates, then copy your public link.

Client requests remain pending until you approve or decline them. Match the request to an existing client or create a new one before approval.

Connecting Stripe

Open Settings → Online Payments and select Connect Stripe.

Stripe may temporarily display Payments Pending while your account is being activated.

Sending Payment Links

Open Payments, select an unpaid package, and create a payment link.

Choose the full balance or a fixed plan of 2–12 monthly payments. Online payments are processed through your connected Stripe account.

Connecting Square for In-Person Payments

Open Settings → Payment Options, connect your Square seller account, and choose an available location.

Square Mobile Checkout opens the Square Point of Sale app for Tap to Pay or a Reader. Square Terminal requires compatible, paired hardware. Square availability and fees depend on the seller account, device, location, and currency.

Editing Records

Use the ••• menu next to supported students, lessons, packages, or payment records to access available edit or delete options.

Subscription or Account Access

If you're unable to access premium features, are having subscription issues, or believe your account isn't working correctly, contact support using the email address associated with your izow account.

Billing and Subscriptions

Manage a web subscription from Settings, then Plan & Billing in your izow account. Apple subscriptions are managed through your Apple Account subscription settings.

For billing questions, email support@izow.app and include your account email, billing platform, and charge date.

Review the Refund Policy for cancellation and refund details.

Privacy Requests or Account Deletion

Email support@izow.app from the email address associated with your izow account.

Please let us know whether you're requesting:

  • Account assistance
  • A copy of your personal data
  • Permanent account deletion

Before Contacting Support

To help us resolve your issue more quickly:

  • Include the email address associated with your izow account.
  • Describe what happened and what you expected to happen.
  • Include screenshots if they help explain the issue.
  • Remove or obscure any information we don't need to see.

For your security, never send passwords, full payment card numbers, bank account credentials, or sensitive student information by email.

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