Support
Contact izow Support
Email us with your account email and a short description of what happened.
support@izow.appSupport typically responds within two business days.
Common Help Topics
Signing in or resetting a password
Use Forgot password on the sign-in screen. Check your junk folder if the reset email does not arrive within a few minutes.
Connecting Stripe
Open Settings, choose Payments Setup, and follow Connect Stripe. Stripe may briefly show Payments Pending while it activates the account.
Payment links
Open Payments, select an outstanding package, and create a payment link. Online payments are processed by the coach's connected Stripe account.
Correcting records
Use the three-dot action menu beside supported students, lessons, packages, or payment records to access available edit or remove actions.
Privacy or account deletion
Email support@izow.app from the address used for your izow account. Include whether you want account help, a data copy, or permanent deletion.
When Contacting Support
Do not send passwords, full payment-card numbers, bank credentials, or sensitive student notes. Screenshots are helpful, but remove information that support does not need to resolve the issue.
Legal and Privacy
Privacy and legal requests may also be sent to support@izow.app. izow is operated by Izow LLC, a Virginia limited liability company.